The reason is simple, guaranteed results, outstanding features and incredibly low price SCP (Salon Creative Professional) Feature THE latest technology and boast many features that many more expensive irons do not!! It's that simple, place your order today and if you are not 100% satisfied with the results, simply contact us within 14 days of receipt and we will refund you 100%.
HOW DO YOUR STRAIGHTENERS WORK?^ top
Our salon approved, professional straighteners only use 100% pure ceramic or NEW Tourmaline plates, which not only achieve long lasting straightness, but can actually help protect the hair as well. Let me explain! Many hair straighteners are percieved to be ceramic straighteners when in fact they are only ceramic coated. Pure Ceramic plates are extremely porous and emit both infrared energy and negatively charged ions. The infrared energy locks in moisture and essential oils and the negative ions eliminate static for long lasting, poker straight hair!
HOW CAN YOU DELIVER SUCH A QUALITY PRODUCT SO CHEAPLY?^ top
The answer is simple, we purchase straight from the manufacturer. There are no middlemen, no salons and no over-hyped marketing campaigns to consider.
STILL NOT CONVINCED!^ top
There are still people out there that believe you have to pay extortionate prices to guarantee a quality product. This simply isn't true! We offer superior products for realistic prices and are so confident that you will be 100% satisfied we offer a 14-day no quibble money back guarantee. If the straighteners don't live up to your expectations simply return them to us for a 100% Refund!
DELIVERY, RETURNS AND LEGAL INFO
CAN YOU ASSURE ME OF WHO I AM DEALING WITH?^ top
SCP (Salon Creative Pro) and Girls Stuff Direct are trade marks and domains owned by Capelli products Ltd. We are a Private Limited Company and we are also VAT registered. Company registration 05966693. We operate from registered Commercial Premises in Wigan, Greater Manchester.
Please note that many small web traders operate out of private (residential) addresses and are not VAT registered, either because their turnover is less than £57,000 per year, or because they are simply breaking the law. Many are not even registered UK companies. Please be careful about who you deal with on the internet. If you buy a product that develops a fault after 6 months and the company you bought it from no longer exists (or never did), you will have an incredibly hard time getting anything done about it.
Our address is: Unit 14, Appleton street, Wigan. WN3 4BZ
HOW DO I KNOW MY CREDIT CARD DETAILS ARE SECURE?^ top
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
Girls Stuff Direct use Protx and LloydsTSB Cardnet to ensure maximum security on all transactions.
HOW WILL MY STRAIGHTENERS BE DELIVERED?^ top
We will endeavour to despatch orders within one working day via Royal Mail's Recorded delivery service. Next day orders will be despatched by courrier service.
DO YOU DELIVER TO THE WHOLE OF THE UK?^ top
YES
DO YOU DELIVER OUTSIDE THE UK?^ top
In general, no. Due to excessive fraud from some overseas countries, we are unwilling to despatch goods outside the UK. If you have a desperate need, and can offer proof that your order is genuine then we may, at our discretion, deliver to an overseas address at an additional cost to the customer.
HOW LONG SHOULD I EXPECT TO WAIT FOR DELIVERY?^ top
Standard delivery usually takes between 2 and 3 working days! Next day delivery is self explanatory. Please note delivery can be delayed if there is nobody available to sign for the package
CAN I ARRANGE A SPECIFIC DELIVERY DATE WITH YOU?^ top
Yes, however there would be extra cost for Saturday delivery. If you wish to arrange a Saturday delivery please call 0845 658 8260.
WHAT IF I AM NOT IN WHEN YOU TRY TO DELIVER?^ top
If you order goods to be delivered to an address, it is your responsibility to ensure that the goods can be accepted at that address. All delivery's are made between 9am and 5pm Monday - Friday. We recommend that customers should have goods delivered to a work address where applicable. All orders require a signature on delivery. If there is no one available to sign for the goods, a card will be left enabling you to arrange another delivery date. You MUST contact the carrier within 24 hours of a failed delivery attempt. We reserve the right to charge for our delivery costs on items that are returned to us due to a failure on your part to contact the carrier in a timely manner. We are unable to re-despatch items or make refunds until we have received goods back from the carrier.
IS MY ORDER INSURED AGAINST DAMAGE IN TRANSIT?^ top
Yes it is. However, you must inform us of any damage immediately so that we can claim on our courier. In order for a claim against the carrier to be successful any damage to the shipping carton MUST be noted on the delivery documentation.
CAN I RETURN AN ITEM FOR REFUND IF IT IS FAULTY?^ top
Girls Stuff Direct offer a complete refund if goods are faulty or simply not to the customers satisfaction, this refund is valid for fourteen days from receipt of goods. Any faults developed after this period, are covered by the manufacturer's 12-month warranty (24 months for our pink brand) and you, the customer, are responsible for returning the faulty product to the UK service centre from where a replacement pair will be dispatched (replacement models may vary dependent on stock levels, in such cases temporary units may be sent, usually within 48 hours) This does not affect your statutory rights. In the unlikely event of an item being broken on delivery we will refund any postage costs incurred by the customer for returning the goods (Royal mail standard recorded delivery only) *Please note if gift packs are purchased then all goods must be returned unused, any discounted items that are not returned will be charged at the full price.
PLEASE NOTE THE MANUFACTURER'S 12 MONTH WARRANTY COVERS PRODUCT/PARTS FAILURE AND DOES NOT COVER ACCIDENTAL DAMAGE OR WEAR AND TEAR! THIS WARRENTY COVERS PRODUCTS FOR 12 MONTHS FROM THE ORIGINAL DATE OF PURCHASE ONLY.
If you wish to return a product for any reason, a valid returns number must be obtained. This should be clearly written on the OUTSIDE of the package. To obtain a returns number please call 0844 576 6860. The (Clearly marked) package should then be sent to Girls Stuff Direct Returns Dept. Unit 14, Appleton Street, Wigan. WN3 4BZ. Details such as your name, address and reason for returning the item should be included within the package. *Please note packages not marked with a valid returns number will be refused and returned to the sender!
Items which appear to have been damaged or marked in transit should be reported to us immediately. Faulty or damaged items can be returned by arrangement with Girls Stuff Direct. No responsibility can be placed on Girls Stuff Direct for goods lost or damaged in transit and the purchaser must retain proof of posting. Girls Stuff Direct will endeavour to correct the situation of missing or damaged items but ultimately responsibility is with the carrier. If goods are simply not the customers requirements (WITHIN THE 14 DAY PERIOD) a returns number can be acquired by contacting Girls Stuff Direct however you the customer will be responsible for covering the cost of returning the goods. Refunds cannot be made until we receive returned goods.
CAN I TELEPHONE YOU TO PLACE AN ORDER?^ top
Yes, Our sales staff can be reached on 0845 658 8260 between 9:00 and 5:30 Monday to Friday.
CAN I SEND MY ORDER BY POST?^ top
Yes, please send cheques or postal orders including details of product number and quantity to the address provided in contacts.
DO THE PRICES SHOWN INCLUDE VAT?^ top
Yes our prices are fully inclusive of VAT, there are no hidden extras.
WHAT IF I WISH TO CANCEL MY ORDER?^ top
Due to the prompt delivery service we offer the cancellation of orders is very difficult as they are normally sent to you the same day as the order is received. However if for whatever reason you do wish to cancel the order please contact us promptly so that we can endeavour to meet your request.
WHAT IF I HAVE A COMPLAINT?^ top
If you have a complaint about a product we have supplied, or our service, please contact us. We aim to handle complaints in a fair, confidential and effective manner.
WILL YOU SEND ME UNSOLICITED EMAILS?^ top
We do not send random marketing emails (SPAM) to personal email addresses. We conform with the requirements of the Data Protection Act, 1998.
Other info:
Capelli Products Ltd are proud to comply with European WEEE regulations (Waste Electrical and Electronic Equipment) WEEE regulations are European law and the UK is required to increase the amount of WEEE being treated and recovered in an effort to minimise electrical waste in landfill sites. Goods are marked with the crossed out wheelie bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Any person wishing to return old or broken hair straighteners to us should contact us on our main sales line to arrange free returns..
If after reading these FAQs you still have a question please click here to complete our contact form
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